Due to the complexity of the Curt Creation Network, our team may request customers to provide MTR tests to help identify where a network related issue is occurring for a customer. Due to the limitation of data provided from TraceRoute tests, our team requests MTR results, as these will not only show the route that your connection is taking, but also the best/worse latency, average latency, and packet loss.
To perform a WinMTR test and submit the results to our team, you can follow these steps:
Running the MTR test to your server
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To start, users can download WinMTR here. This is an official link for the WinMTR tool. Once this zip file has been downloaded, please extract the folder to either your desktop, or a new folder as wanted.
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Next, you will need to navigate to the WinMTR folder you have just extracted to, and the subfolder corresponding to your windows version (32-bit or 64-bit) and run WinMTR.exe. (Almost all modern PCs will be 64-bit.)
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Once WinMTR is open, in the "Host" field, you will put the IP of the server. For this example, we will be using 1.1.1.1 as our host.
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Once this field is filled out, click the "Start" button. Allow this test to continue running until the "Sent" and "Recv" columns are over 150 passes.
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Once this test is complete, you can stop the test with the "Stop" button.
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Next, you will click on the "Export TEXT" button. Save this file with your PUBLIC IP as the File name, to help our team know where this test was ran from. In this example, we will use 12.34.56.78 as the PUBLIC IP.
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Finally, respond to your support ticket and attach the WinMTR results you have just saved. If you have not put your Source IP as the File Name as explained above, please provide this information as well.
By following these steps above, you will be providing our support team with valuable information to help resolve your connection issues, and ensure optimal performance for your service.